My group had decided to dine in, was told the pizza would take half hour so we added mozzarella sticks as an appetizer by the cashier with glasses. We made the observation that She was trying her best to be on top of everything as we were the beginning of a rush. We see pizzas, plates, & napkins being delivered to tables by the blonde cashier. Eventually we see a pizza placed in between both of the cashiers by the blonde, with no announcement made we assumed it wasn’t ours. After MORE waiting, passing the 40 minute mark & with a closer observation we realize it was our pizza. We didn’t understand why our pizza wasn’t served to us nor at least announced. We were also confused as to why we received our pizza BEFORE the mozzarella sticks, which proceeded to take another 20 minutes. With no more desire to dine in we asked for a box, & that was when we asked about the status of our mozzarella sticks. The cashier with glasses was attentive & almost looked stressed that she had to pick up the slack. As we continued to wait the next 20 minutes we see other orders AGAIN being delivered to tables by the blonde. Reaching our breaking point one of our group goes up to ask about them & is then handed a bag we had seen be set down by the blonde yet again for the past 10 minutes without any announcement. We love pizza nova & the food but we were extremely disappointed with the inconsistency in service & beyond that felt very uncomfortable as to why the blonde was only doing that with our food. Hoping for more consideration next time.
Great neighborhood pizza place with plenty of dishes and food specials that changes every day of the week. They have a regular crust pizza, deep dish pizza, pizza by the slice, hot dogs, wings, broasted chicken, beef sandwiches and lots of other delicious food items. They are in the process of expanding their place and it's going to be huge once it's complete. They are finally going to have a big dining room with plenty of tables for your convenience. If you're in the area stop by and you'll be surprised with how good and affordable this place is. Update 04/15/2022 The expansion is finally finished and ready for you to enjoy a delicious pie in their big dining room. If you're planning a party and need someone to cater it, give them a call. They can cater just about any size party.
We usually order Pizza nova and today at 5:30pm I had a very delicious pizza from this location. The pizza was so good the cooks deserve a raise.
My family and I have been going to this place for YEARS. Back when it was a small place. We loved it. The past year we’ve been getting really bad pizzas. Sauce is spotty, portions are ridiculous. I ordered bacon on mine and it was literally only on the rim of the pizza. This has happened so many times. For the price of large pizza $26 and with at least 5 little bacon chunks. Definitely not worth $26 for dry pizza. We called the manager and he starts arguing with me about the portion sizes. I just wanted to let him know that this pizza and previous were spotty, Well then he starts saying “well don’t come back”. Great customer service. Find a better pizza place.
I lived in little village for years and bought from Nova every weekend so when I moved to west lawn I was happy I this location was open. Every time I call the girls are extremely kind and helpful even if they are in a rush. The drives have always been extremely respectful and the delivery time is fantastic. You can’t beat the service or the food for its price. Love it!
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